Departmental Phone Extensions and Call Transfering

• Calls from outside BF for Leadership members — take a message and email, do not transfer.

★ Message format: Name / Number / Email / Message

• Deliveries to the office

• Technicians coming to pick up items

• Guests to the office

• Clients here to see Dr. Howard

★ DMV: Agata or Kiara must be notified before anyone comes upstairs so they can meet them.

DMV

Agata Kurach

Kiara Yanes

NC

Molly Harris

Authorizations

Ext. 101

authorizations@behavioralframework.com

tested

• Insurance companies calling about new or existing authorization of services for clients

• Caregivers calling about documentation for an upcoming ABA assessment

Xavia Vance

Kelsey Wagner

Khera Allen

Billing / Credentialing

Ext. 105

billing@behavioralframework.com

• Caregivers with billing questions

• Caregivers noting a change in insurance

• Insurance companies verifying an employee provides services — direct to credentialing@behavioralframework.com

Ariel Mejia

Jessi Riguero

Clinical

DMV Homebased: Ext. 103

NC Homebased: Ext. 102

• Caregivers or other providers calling to speak with their clinical team

• Note: A release of information form must be on file before speaking with outside providers

DMV

Ashley Torres

Adriana Rodriguez Diaz

Chrissy Semanchik

NC

Trish Rich

Sherry Vaquero

Human Resources

DMV: Ext. 108

NC: Ext. 109

hr@behavioralframework.com

• Employee benefits (healthcare, 401k)

• Workers compensation

• General HR questions from employees

• Payroll questions (including travel time)

• Employment verifications — direct to hr@behavioralframework.com (written only, 24–48 hr response)

DMV

Janet Hung

Juan Fernandez

Kimberly Chueng

Zac Rullo

NC

Belinda Jones

Megan Engle

Intake

Ext. 114

intake@behavioralframework.com

• New caregivers inquiring about ABA or Diagnostic services

• Caregivers in the intake process

• Insurance companies with questions about services

• Questions about a client assessment

• Parents calling on behalf of 18+ children — info only; intake requires the adult child to call, or proof of guardianship emailed/faxed

• Potential referrals from outside sources provide fax number: (240) 366-5142

Gloria de Adams

Gabriela Garcia

Crystal Clemmer

Maddie Martinez

Angie Ramsey

Diana Ayala

IT

Ext. 113

itsupport@behavioralframework.com

• Password reset requests for any company service

• Computer or technology issues

Emmanuel Avellaneda

Michael Feldman

Marketing

Ext. 110

marketing@behavioralframework.com

Onboarding

Ext. 111

onboarding@behavioralframework.com

• Recently hired technicians

• Onboarding paperwork (I-9, Background Check, Paylocity support)

• Central Reach / Training access

• Scheduling RBT Exam

Jasmine Seiver

Sean Berhan

Sara Patterson

Kitanna Rakestraw

Julie Escalante

Talent Placement

Ext. 104

talent@behavioralframework.com

Grace Romano

Christine Cho

Rosy Hernandez

Recruiting

DMV: Ext. 106

NC: Ext. 107

recruiters@behavioralframework.com

• Applicants following up about their application

• Scheduling or rescheduling for orientation

DMV

Anya Nguyen

Kayla Lawhorn

Andrea Incognito

NC

Ashley Devries

Charlie Guardado

Department

DMV Ext.

NC Ext.

101

N/A

105

N/A

103

102

108

109

114

N/A

113

N/A

110

N/A

111

N/A

106

107

104

N/A

Clinic

Extension

COM

Clinic Director