Requesting an Equipment Upgrade or New Device

Purpose

This article outlines the process for requesting an equipment upgrade or a new device to support your job responsibilities.

When to Submit a Request

Submit a request if:

• Your current device is no longer meeting performance requirements
• Your device is damaged or malfunctioning
• You are starting a new role that requires different equipment
• You need specialized hardware to perform job duties

Required Information

Before submitting your request, gather the following details:

• Full Name
• Position/Job Title
• Department
• Manager’s Name

• Device Type Requested (e.g., laptop, desktop, monitor, accessories)

  Current Device Information (if applicable)

  • Asset tag number
  • Model
  • Age of device
• Reason for Request / Business Justification
• Manager Approval (must be documented)

Submission Process

1. Obtain manager approval.
2. Compile all required information listed above.

3. Submit a ticket by emailing:

   itsupport@behavioralframework.com

4. Include all required details to avoid processing delays.

Review & Approval

• IT will evaluate the request based on:
  • Device lifecycle standards
  • Business need
  • Budget considerations
• Additional information may be requested.
• Once approved, IT will coordinate procurement and setup.

Additional Notes

• Standard device replacements typically follow company lifecycle guidelines.
• Specialized or non-standard equipment may require additional approval.
• Equipment must be returned to IT if being replaced.