Okta Email Verification is Blocked
If you run into an issue where the verification email from Okta is not being delivered follow these steps:
- Review email logs in Google to confirm email from Okta is not being delivered to the user
- If email sent from Okta is delivered to other users, but not the target user, the email is being blocked not by Google, but by Okta's anti-spam provider Postfix.
- Okta does not offer a friendly way of removing the user from Postfix and only allows you to remove them via API
- To avoid this issue, call the Okta support line https://support.okta.com/ and have the following information ready:
- Domain: bfprod.okta.com
- Company ID: 00o1oygpm9rNU0BPD1d8
- Customer Support Account ID: 1297975
- Reference this case for additional information: #02819266
- Generally the first person who answers the call can remove the user from the Blocked list