New Behavioral Technician - Google Account Setup & Sign-In Guide

This guide walks you through signing into your Behavioral Framework Google account for the first time, changing your temporary password, and setting up multi-factor authentication (MFA). Please complete all steps within your first two weeks to avoid being locked out of your account.

What You Have Access To

As a technician, your Google account includes access to the following applications. Please note that Gmail (email) is not included with your account type.

Part 1 — First Sign-In

1. Open your browser and navigate to the sign-in page: Go to https://myaccount.google.com/security on your computer or device.

2. Enter your username: Your username is your company email address in the format: firstname.lastname@behavioralframework.com (e.g., jane.doe@behavioralframework.com). Type this into the email field and click “Next.”
3. Enter your temporary password: Your temporary password is: Welcome2026!  Type this exactly as shown (it is case-sensitive) and click “Next.”

4. Accept the terms: You will be prompted with a terms acknowledgment screen. Click “I understand” to proceed.

Part 2 — Change Your Password

After your first sign-in, you must change your temporary password to a strong, personal password. Google may prompt you automatically, or you can change it manually.

1. Navigate to your password settings: Go to https://myaccount.google.com/security. Under the “How you sign in to Google” section, click “Password.” You may be asked to re-enter your current password to verify your identity.
2. Create a strong new password: Enter a new password that meets the following requirements: it must be at least 8 characters long and should include a mix of uppercase letters, lowercase letters, numbers, and symbols. Do not reuse passwords from other accounts.
3. Confirm your new password: Re-enter your new password in the confirmation field and click “Change Password.”

You will then need to enroll in 2FA (2-Step Verification)

Part 3 — Set Up Multi-Factor Authentication (MFA)

Multi-factor authentication (also called 2-Step Verification or 2FA) adds an extra layer of security to your account. Even if someone learns your password, they cannot access your account without your second factor. This step is required for all employees.

Step A — Add an Authenticator App (Required)

We recommend using Okta Verify as your authenticator app. If you do not have Okta Verify installed, download it before starting

App Store (iPhone - https://apps.apple.com/us/app/okta-verify/id490179405)

Google Play Store (Android - https://play.google.com/store/apps/details?id=com.okta.android.auth&hl=en_US)

1. Navigate to your security settings: Go to https://myaccount.google.com/security and sign in if prompted.

2. Turn on 2-Step Verification: Under the “How you sign in to Google” section, click “Turn on 2-Step Verification.” Follow the on-screen prompts to begin setup.
3. Choose Authenticator App: When prompted for a verification method, select “Authenticator app.” Google will display a QR code on your screen.
4. Open Okta Verify on your phone: In the Okta Verify app, tap “Add Account.” If prompted to add from a specific device, tap “Skip” to proceed to the QR scanner.
5. Scan the QR code: Use Okta Verify to scan the QR code displayed on your computer screen. A new “Google” entry will appear in your Okta Verify app.
6. Enter the verification code: Okta Verify will display a 6-digit code. Enter this code on the Google setup screen and click “Verify.”
7. Confirm setup is complete: You should see a confirmation that 2-Step Verification has been turned on. The authenticator app is now linked to your account.

Step B — Add a Passkey (Recommended)

A passkey is a simple, secure alternative to passwords. Instead of typing a password, you sign in using your fingerprint, face scan, or phone screen lock (such as a PIN). Passkeys are more secure than passwords because they cannot be shared, copied, written down, or accidentally given to someone else.

1. Navigate to your security settings: Go to https://myaccount.google.com/security and sign in if prompted.
2. Find the Passkeys option: Under the “How you sign in to Google” section, click “Passkeys and security keys.”
3. Create a passkey: Click “Create a passkey” and follow the on-screen prompts. Your device will ask you to verify using your fingerprint, face scan, or screen lock PIN.
4. Confirm the passkey is saved: Once created, your passkey will appear in the list. You can now use it to sign in to your Google account without entering your password.

Part 4 — Verify Your Account Is Ready

After completing the steps above, verify everything is set up correctly:

• Go to https://myaccount.google.com/security.
• Under “How you sign in to Google,” confirm that 2-Step Verification shows as “On.” If you see “Turn off 2-Step Verification,” your account is ready.
• Confirm your authenticator app (Okta Verify) is listed as a verification method.
• If you added a passkey, confirm it appears under “Passkeys and security keys.”

Sign In to Apps with Google

Now that your Google account is set up, you should use it to sign in to any work application (HiRasmus, RingCentral, etc) that offers a “Sign in with Google” option. Many of the tools and platforms used across the organization support this feature. When you see a “Sign in with Google” or “Continue with Google” button on a login page, always use it instead of creating a separate username and password.

Signing in with Google keeps your access centralized under your company account, makes it easier for IT to manage your access, and means one less password for you to remember. If you are unsure whether an application supports Google sign-in, look for the Google logo or “Sign in with Google” button on the login screen before creating new credentials.

Troubleshooting

“Account not found” error at sign-in

Double-check the spelling of your email address. Your username is firstname.lastname@behavioralframework.com. If the issue persists, contact IT. Your account may not have been provisioned yet.

Temporary password is not working

Make sure you are typing Welcome2026! exactly as shown, including the capital W and the exclamation point. If your account was created more than 24 hours ago and someone else has already signed in, your temporary password may have already been changed. Contact IT for a password reset.

QR code won’t scan in Okta Verify

Make sure your phone camera is focused and the QR code is fully visible on screen. Try adjusting brightness on your computer screen. If Okta Verify still won’t scan, try manually entering the setup key that Google provides below the QR code.

Locked out after two weeks without MFA

Contact IT to have your account unlocked and your authentication methods reset. You will need to complete the MFA setup immediately after regaining access.

Cannot access Gmail

This is expected. Technician accounts do not include Gmail (email) access. If you believe you need email access, speak with your manager to request an account upgrade through IT.

Need Help?

If you run into any issues during setup or cannot complete any of the steps above, please contact the IT Help Desk for assistance. Have your full name and company email address ready when you reach out.

Email: itsupport@behavioralframework.com

Phone: 301-444-5150

Monday – Friday, 9:00 AM – 5:00 PM EST