Setting Up Okta Verify and FastPass

Overview


Okta Verify is a mobile app that adds an extra layer of security when you sign in to company applications. After entering your username and password, Okta Verify confirms your identity through a push notification, a one-time code, or a biometric prompt on your phone. Setting it up takes just a few minutes.


Okta FastPass is a passwordless authentication method that lets you sign in to your organization's apps and resources quickly and securely using biometrics (Touch ID) or your device PIN. Once enrolled, you can bypass password entry for supported applications.

This guide walks you through setting up Okta Verify as well as enabling FastPass from the Okta sign-in page.


Please follow this guide: How to Verify your Okta Verify and FassPass Setup to verify if Okta Verify and FastPass are already set up.

OKTA VERIFY

Prerequisites


  • Your Okta account username (email address) and password
  • Access to a computer or laptop with a web browser
  • Your iPhone or Android device
  • A supported browser: Chrome, Safari, Firefox, or Edge

iPHONE SETUP

You can also follow the official Okta documentation here: Okta Help - iPhone Setup (QR Code)

Step 1: Download Okta Verify

  1. Open the App Store on your iPhone and search for "Okta Verify."
  2. Tap Get to download and install the app. It is free and published by Okta, Inc.

Step 2: Sign In on Your Computer

  1. Open a browser and navigate to your organization's sign-in URL (provided in your activation email).
  2. Enter your username (email address) and temporary password, then click "Sign In."

Step 3: Start the Okta Verify Enrollment

  1. After signing in, you will be prompted to set up multifactor authentication.
  2. Select Okta Verify from the available options and follow the on-screen instructions.
  3. A QR code will appear on your computer screen.

Step 4: Scan the QR Code

  1. Open the Okta Verify app on your iPhone.
  2. Tap "Add Account," then tap "Scan a QR Code" when prompted.
  3. Point your iPhone camera at the QR code displayed on your computer screen.
  4. The app will automatically detect and link your account.
  1. Okta Verify may prompt you to enable Face ID or Touch ID for added security.
  2. If you wish to enable biometrics, tap "Enable."
  3. If you prefer not to use biometrics, you can skip this step — you will use a one-time code instead.
  4. We recommend enabling this so you can approve sign-in requests quickly and securely.

Step 6: Confirm Setup

  1. Okta Verify will display a confirmation screen indicating that your account has been set up successfully.
  2. You can verify enrollment at any time by opening Okta Verify — your account should appear in the app's account list.
  3. The next time you sign in, Okta Verify will send a push notification to your iPhone for you to approve.

ANDROID SETUP

Can you also follow the official documentation from Okta here: Okta Help - Android Setup

Step 1: Download Okta Verify

  1. Open the Google Play Store on your Android device and search for "Okta Verify."
  2. Tap Install to download the app. It is free and published by Okta, Inc.

Step 2: Sign In on Your Computer

  1. Open a browser and navigate to your organization's sign-in URL (provided in your activation email).
  2. Enter your username (email address) and temporary password, then click "Sign In."

Step 3: Start the Okta Verify Enrollment

  1. After signing in, you will be prompted to set up multifactor authentication.
  2. Select Okta Verify from the available options and follow the on-screen instructions.
  3. A QR code will appear on your computer screen.

Step 4: Scan the QR Code

  1. Open the Okta Verify app on your Android device.
  2. Tap "Add Account," then choose the QR code option when prompted.
  3. Point your camera at the QR code on your computer screen.
  4. The app will detect and link your account automatically.
  1. If prompted, enable fingerprint or face unlock for Okta Verify.
  2. If you wish to enable biometrics, tap "Enable."
  3. If you prefer not to use biometrics, you can skip this step.
  4. Note: On Android 12, you may need to skip this step if the app is installed in a work profile.

Step 6: Confirm Setup

  1. Okta Verify will display a confirmation screen indicating that your account has been set up successfully.
  2. You can verify enrollment at any time by opening Okta Verify — your account should appear in the app's account list.
  3. Going forward, Okta Verify will send a push notification to your Android device each time you sign in.

OKTA FASTPASS

Prerequisites

  • Okta Verify installed on your Device (available from the Mac App Store, Google Play Store or your organization's software portal)
  • A supported browser: Chrome, Safari, Firefox, or Edge
  • Your Okta username and password (or an existing MFA method configured)
  • Touch ID configured on your device (recommended but not required)

Step 1: Initiate FastPass Setup

  1. Open a browser and navigate to the Okta sign-in page at login.behavioralframework.com.
  2. Above the username field, click "Sign in with Okta FastPass".

Step 2: Open Okta Verify

  1. A dialog box will appear (on macOS) asking permission to open Okta Verify — click "Open Okta Verify" (or "Allow").

  1. Okta Verify will launch automatically. If prompted, confirm you are setting up FastPass for your organizational account.

Step 3: Verify Your Identity

Okta needs to confirm your identity before activating FastPass. This is a one-time step during initial enrollment.

  1. You will be prompted to sign in using your Okta username and password, or an existing MFA method (e.g., a push notification to your phone).

  1. Complete the sign-in as normal.

Step 4: Authorize FastPass with Touch ID

Once your identity is confirmed, Okta Verify will register your device.

  1. A Touch ID prompt will appear on screen (or a request for your macOS login password if Touch ID is unavailable).

    • If you wish to enable Touch ID for FastPass, click "Enable".
    • If you prefer not to use Touch ID, skip to Step 5 — you will use your macOS login password instead.
  1. Place your finger on the Touch ID sensor to authorize, or enter your macOS password when prompted.
  2. Okta Verify will generate a secure cryptographic key tied to your device. This key never leaves your Device, keeping your credentials protected.

Step 5: Confirm Enrollment

  1. Okta Verify will display a confirmation screen indicating that FastPass has been set up successfully.
  2. You can verify enrollment at any time by opening Okta Verify — your account should show a "FastPass Active" or "Device Registered" status.

Step 6: Test FastPass Sign-In

  1. Return to your browser and navigate to the Okta sign-in page.
  2. Enter your username and click "Next".
  3. Click "Sign in with Okta FastPass" when prompted.
  4. Authenticate with Touch ID or your macOS password.
  5. You will be signed in — no password required.

Troubleshooting

Issue Resolution
"Sign in with Okta FastPass" button not visible FastPass may not be enabled for your account. Contact the IT help desk.
Browser does not prompt to open Okta Verify Try clicking the button again. If it continues to fail, open Okta Verify manually before retrying.
Touch ID is not working Go to System Settings → Touch ID & Password and ensure Touch ID is configured. If the issue persists, submit a help desk ticket.
"Device not managed" error Submit a help desk ticket. Your device may need to be enrolled in device management.
FastPass option not appearing after setup Clear your browser cookies and cache, then try again. Ensure you are using a supported browser (Chrome, Safari, Firefox, or Edge).
Enrollment fails repeatedly Sign out of Okta Verify, re-add your account, and retry from Step 1.
When signing into my device after a reboot, I click the FastPass button but it hangs The button is still being tested and may not function correctly if used to sign into your device directly. Continue to sign in with your password and authenticate with a push notification from your Okta Verify app.
No activation email received Check your spam/junk folder. If it's not there, contact IT Support.
QR code won't scan Make sure your camera has permission to access the app. Try increasing screen brightness, or use the manual sign-in URL method.
Push notification not arriving Ensure notifications are enabled for Okta Verify in your device settings. Check that you have an active internet connection.
"Account already exists" error Remove the old account from the app first, then re-enroll using the steps above.
Locked out of your account Contact IT Support immediately - they can reset your multifactor authentication (MFA) enrollment.
Browser does not prompt to open Okta Verify Try clicking the setup link again. If it continues to fail, open Okta Verify manually before retrying.
Enrollment fails repeatedly Sign out of Okta Verify, re-add your account, and retry from Step 1.

Frequently Asked Questions


Does Okta Verify replace my password?

No. Okta Verify is an additional layer of security used alongside your password. You will still enter your password first, then approve the sign-in via Okta Verify. Continue reading to learn how to set up FastPast which does replace your password.

What if I get a new phone?

You will need to re-enroll Okta Verify on the new device by repeating this setup process. Enrollment does not transfer between devices. Contact IT Support if you need your old enrollment removed.

Can I use Okta Verify on more than one device?

Yes. You can add your account to multiple devices. Open Okta Verify on the new device and follow the enrollment steps again.

What if I don't have access to a computer?

You can set up Okta Verify using the sign-in URL method directly on your phone. Open the app, tap "No, sign in instead," and enter your organization's sign-in URL (login.behavioralframework.com) manually.

Does FastPass replace my password entirely? FastPass lets you sign in without typing your password for supported apps. Your Okta password still exists and may be required in certain situations, such as signing in on a new or unregistered device.

Is FastPass secure on Apple Silicon Macs? Yes. FastPass uses the Secure Enclave built into Apple Silicon chips to store private keys. These keys never leave the device, making them resistant to phishing and credential theft.

Can I use FastPass without Touch ID? Yes. If Touch ID is unavailable or not configured, macOS will fall back to your login password for the verification step.

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